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Our primary support channel for all inquiries
- 1 Your account name and company
- 2Detailed description of the issue
- 3 Screenshots or error messages (if applicable)
- 4 Campaign ID or specific area of the platform
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Support Categories
Platform Issues
Technical problems, bugs, or platform functionality
Account & Billing
Subscription questions, invoices, or account access
Campaign Setup
Help with creating or optimizing your campaigns
Reporting & Analytics
Questions about metrics, data, or reporting features
API Integration
Developer support for API implementation
General Inquiries
Other questions or feedback about our services
Frequently Asked Questions
Find quick answers to common questions about our platform and services
How do I reset my password? Account
You can reset your password by clicking the 'Forgot Password' link on the login page. You'll receive an email with instructions to create a new password. If you don't receive the email within a few minutes, please check your spam folder or contact support@gsm360.ai for assistance.
When will I receive my campaign report? Reporting
Campaign reports are generated daily and are available in your dashboard by 9:00 AM (UTC). For custom reporting schedules or if you need immediate access to data, please contact our support team at support@gsm360.ai.
How do I optimize my targeting settings? Campaigns
To optimize your targeting settings, navigate to your campaign dashboard and select 'Targeting'. You can refine your audience based on demographics, interests, and behaviors. For personalized optimization recommendations, please email support@gsm360.ai with your campaign ID.
What payment methods do you accept? Billing
We accept major credit cards (Visa, Mastercard, American Express), wire transfers, and ACH payments. For enterprise clients, we also offer invoicing with net-30 payment terms. For specific payment arrangements, please contact our billing team at support@gsm360.ai.
How do I connect the API to my existing systems? Technical
Our API documentation provides comprehensive integration guides at docs.gsm360.ai. You'll need your API key from your account settings to authenticate requests. For custom integration support, please email support@gsm360.ai with details about your technical environment.
What is your minimum campaign budget? Campaigns
Our minimum campaign budget is $1,000 USD for standard campaigns. For smaller test campaigns or special arrangements, please contact our account management team at support@gsm360.ai to discuss your specific needs.
Don’t see your question here? Contact our support team directly.
support@gsm360.ai